In accordance with CDC recommendations to practice social distancing, our hospital is taking steps to slow COVID spread and protect the health of our families and yours. The following changes are currently in effect and until further notice. Here is what you can expect when you visit our hospital:

• Please call the clinic when you arrive in our parking lot and a member of our team will meet you outside. We will ask you of the make and model of your vehicle and input all new client information over the phone, and ask that you please wait patiently in your vehicle until we are ready to take your pet inside.
  
  Dogs: We ask clients to get out of their car and meet us on the sidewalk when we arrive at your vehicle. We will then use our own leash (or gurney), to bring your pet inside. Please keep your pet’s belongings (leashes, toys, blankets) with you. Personal belongings will not be brought into the hospital.
  
  Cats: Please hand the carrier to a team member when they approach your vehicle.

• Following the examination, a doctor will call you to discuss their findings and recommendations.
• After your veterinarian has spoken with you technician will present you with a treatment plan and associated costs at that time.
• After diagnostics and/or treatments have been finished, we will call to discuss the results.
• At discharge we will email electronic discharge instructions. A technician will review the discharge instructions over the phone and answer your related questions.
• All payments will be taken over the phone, except for cash payments.

We are currently experiencing high patient volumes and extended wait times (phones included). Emergencies can rapidly evolve, as with human hospitals, we triage our patients based on their critical needs. This can impact your wait time. Emergencies are not treated on a first come, first served basis. It can be hard to imagine what is happening inside the hospital, but please know we are moving as fast as we safely can. We encourage clients to call hourly to check in for an updated wait time, or sooner if you have new or changing concerns for your pet. If you need to step away from the hospital during your visit, please speak to a team member by phone, before leaving.